Product FAQs

What exactly are essential oils?

Essential oils are natural extracts from the seeds, stems, roots, flowers, bark and other parts of plants that are 50-70 times more powerful than herbs.

How are the essential oils used and what for?

They have been used for many different reasons historically, in a variety of wellness applications. The Egyptians used essential oils extensively to support their health, beauty treatment and food preparation. The Greeks also used essential oils for therapeutic massage and aromatherapy, while the Romans used them to promote health and personal hygiene. We are currently using them from A-Z in personal choices for enhancing and maintaining health and for supporting a wellness lifestyle, both physically and emotionally.

How do I know what essential oils I need?

There are many resources to learn about the different uses of individual essential oils, including online forums, others’ experiences, and guides. Each oil can support multiple health objectives, so we encourage you to just get them in you, on you or around you!

What are all the different ways I can apply and use essential oils?

Our essential oils can be applied or used in 3 different ways:
1. Topically (on or near the affected location),
2. Aromatically (diffused or by inhaling the scents), and
3. Internally (drops in the mouth, in drinking water or capsules).

How often should I use essential oils?

It varies depending on the situation. Only one or two applications may be sufficient to support you in reaching your goal. You may consider multiple applications each day. There are many people and resources available to help guide you in your use of the oils.

Should I dilute essential oils? If so, how?

Diluting is not usually necessary, except in the case of “hot” oils, such as Oregano, Cinnamon, protective blend, Cassia, etc. In that case, we recommend applying them to the bottom of the feet or diluting them with a carrier oil such as as olive oil or fractionated coconut oil. For children, it may be a good idea to dilute the oils generally.

How do I care for the oils?

Good rules of thumb are to keep them stored in a cool, dark place and to keep the caps on when not in use.

What is the best way to take oils internally?

With most therapeutic grade essential oils, you can simply place a drop in your mouth, either directly or with your finger or in a drink. For “hot” oils, or if you don’t like the taste, you can put a few drops in a capsule and take it like a vitamin.

How do you know what is the best way to apply an oil, or is there one application the works for all oils?

There is not one single application that is best for every oil, as each oil and blend has its own recommended uses. Through experience and by tapping into the many educational resources, you can find the best practices for applying each oil in different situations.

What does LRP mean and how does it benefit me?

“LRP” stands for Loyalty Rewards Program. It is the way to get the best value for your money. With your wholesale account, you already received 25% off any oil or supplement purchase. When you place a qualifying LRP order each month, receive between 10-30% of your purchase back in LRP Points to redeem for additional products!

There are other ingredients in our products – ie: massage blend. Where can you find info on ALL product contents (not just the oils included in the product)?

Go to the company’s tool website, which has descriptions about every oil and oil blend as well as spa, skin care, wellness products and more.

What is the difference between single oils and blends?

A single oil is just that: one 100% therapeutic grade essential oil, such as Lavender, Peppermint or Lemon. Oil blends are careful mixtures of multiple 100% pure essential oils, blended to maximize the benefits of the oils. For example, Serenity Blend is a mixture of Lavender, Sweet Marjoram, Roman Chamomile, Ylang Ylang and Sandalwood.

How do I know when an oil is for the emotional side or the physical side?

Studies have shown significant connections between our emotional and physical health. Each oil, therefore, can help with both emotional and physical concerns. Consult the wealth of educational resources to discover the many emotional and physical application for essential oils.

What should I expect when using essential oils?

Again, it depends on the situation. Essential oils are an important part of a wellness lifestyle. Sometimes a difference is felt immediately, while other issues take more time for any effects to be felt. At a minimum, you can trust that applying our essential oils and other supplements, you are supporting your overall health and wellness objectives.

Essential Oil Safety

How safe are essential oils?

The company’s oils are very safe to use in moderation. However, do not put them in your eyes, nose or ears. If you do accidentally get oils in any of those areas, irritation can be reduced by applying fractionated coconut oil or olive oil to the affected areas.

Should I talk to my doctor about using essential oils?

It is recommended that you speak with your doctor about any questions related to your health. However, most essential oils are safe to use for most people.

Should I take any safety precautions when using essential oils?

As essential oils are very potent, it is recommended to use moderate amounts in each application. Avoid getting oils in your eyes, nose or ears. And maintain the oils’ efficacy by keeping them stored in cool, dry places.

Will the oils interfere with my prescription medicine?

Essential oils are designed to support the body’s overall health. However, it is recommended that you consult your doctor when combining the use of essential oils with prescription medicine.

Are essential oils safe to use during pregnancy?

As stated before, essential oils are desinged to support the body’s overall health, and many pregnant women have successfully used essential oils during pregnancy. Some oils should not be used during pregnancy, or only during certain stages. For example, Clary Sage should not be used until a pregnant woman is ready to deliver. Consult your doctor with any questions.

Can anyone do the aroma therapy Technique? And can you mess it up or hurt someone?

Yes, you can absolutely learn to do the aroma therapy Technique (ATT) for your family or friends by watching the video that comes with the kit; however, we strongly recommend that you become ATT certified to master the correct application and technique. There are over 25 years of experience and studies reflected in the ATT, so it is recommended that you follow the steps and principle outlined in the certification to maximize the benefits.

Essential Oil Science

Are there different grades of essential oils? What is the company difference?

Yes, there are many grades of essential oils. Our essential oils are 100% Therapeutic Grade, which is even more stringent a classification than organic. No other brand of essential oils requires such rigorous testing and quality standards as us.
Synthetic: perfumes, candles, etc.
GRAS (Generally Regarded As Safe): food flavorings
Therapeutic Grade – the most common in the essential oil industry but lacking clear quality standards.

How potent are the essential oils?

100% essential oils are very potent – approximately 50-70 times more potent than herbs. For example, one drop of Peppermint oil is equivalent to more than 24 cups of peppermint tea.

What is the source of the essential oils?

Our essential oils are sourced from plants grown in their indigenous habitats, which makes them stronger and more pure. The plants are then skilfully distilled into 100% essential oils so as to provide the greatest benefit. Potency is better because of habitat, purity comes from the rigorous testing from 3rd party laboratories.


Do I have to talk to my friends and family?

No, it is not necessary to speak with friends and family about the essential oils or business opportunity, as there are multiple ways to build a business. Remember, however, that this is a trust-based business, and people who are already close to you can bridge the trust gap more quickly. Also, recognize that if you do not speak with your friends and family members about, someone else will. Who would you rather have helping them – someone else, or you?

Do you send order confirmations?

Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.

How can I explain the difference between a wholesale account and just buying retail?

Purchasing products through a wholesale account offers a 25% discount and offers additional loyalty (LRP) benefits. Retail purchases are full price and do not come with the benefits for regular ordering. See the Live Guide for the benefits of a wholesale account and placing monthy LRP orders.


Once somebody signs up, then what?

The best thing you can do to help your new enrollee is to get them using the oils effectively as soon as possible. When they enroll, schedule and carry out a Wellness Consult as soon as possible. And when they get their oils, encourage them to open all the caps so they are ready for use.


How do I make money?

There are three ways to make money in the compensation plan: 1) Retail sales; 2) Fast Start bonuses from new enrollments; and 3) Monthly unilevel earnings and bonuses.
See the Build Guide.

How fast can I make money?

Almost immediately. The great thing about this company is that it’s an equal opportunity business. As you help others begin using their products, you can earn money within days of their enrollment. You don’t need a degree or special qualification. As long as you work hard and follow a proven path, then you can create the success that you desire.
Refer to the Build Guide to begin the process and get started on the path.

What is a reasonable goal to set for myself?

It depends on what you want to create. Whether you want to simply get your oils paid for each month, supplement your income or replace & multiply your income, there is a path you can follow. You get to decide how fast you want to go.

I've heard Diamond Club is a fast track. What is it?

Diamond Club is a great opportunity to build your team and your leaders, both locally and in other areas, with upline support for travel expenses. It usually lasts four months and carries enrollment requirements to keep going from month to month. It certainly takes a lot of planning and sacrifice, but the rewards can be incredible. For more information go to the official Diamond Club site (google it).

Which tools do I buy first?

The most important tools are the oils themselves. Sample oil bottles and cap stickers are also valuable tools to help you share the oils with others.

d handling fees) within 30 days of purchase. Shipping costs for any returns will not be reimbursed by Neutrogena.com unless there was a shipping error or product damage.

How many oils do I need to have right away?

The more oils you have, the more empowered you can be to serve others and help them with their concerns. So just start with what you can & share them with love, and build your personal stash as you go.

Once somebody signs up, then what?

The best thing you can do to help your new enrollee is to get them using the oils effectively as soon as possible. When they enroll, schedule and carry out a Wellness Consult as soon as possible. And when they get their oils, encourage them to open all the caps so they are ready for use.
See the Share Guide for more information.

Is there a way to transfer out of your upline leader's team and into another if there is a personality conflict?

The company philosophy is to grow where you are planted. No matter where you are at or what team you are on, as long as you apply the same principles of success, you can create the success you want. Your success is independent of your leadership. Believe that you are where you are supposed to be and you can more easily learn the lessons and find the opportunities that will help you reach your goals.


What are Success Challenges?

Success Challenges provide a step-by-step guide to growing a team. From living the wellness lifestyle to achieving the highest ranks, Success Challenges provide the training and actions in a checklist format to support your progress. Points are received for completing each portion of the training, but bonus points are given based on putting the principles into action. Points are tallied each Monday night at midnight MDT to help you track your progress.

How long does each Success Challenge last?

Each of the new challenges contains 4 weeks of training, plus “Strength Training” until you achieve that rank. For example, if you are in the Share to Elite challenge, you would complete the 4 weeks of training, and then continue reporting your success habits and more in-depth training until you achieve Elite, then you can move on to the Build to Premier challenge!
The 90-Day Success Challenge is 13 weeks long.
Start: The first monday of each month.

Are there multiple Success Challenges?

Yes! A new set of rank challenges start on the first Monday of each month.

What if I am in one challenge and want to join a new challenge?

You’re welcome to join one of the new challenges. If you’re just getting the hang of it and would like to start over, you can join a new challenge. If you have team members joining a new challenge, it is useful to join the new challenge so you can see your team’s forms. If you join a new challenge, your points will not be transferred – you would need to complete the forms again in the new challenge.

Why should I do this training/challenge?

This training gives you step-by-step instructions on what comes next. It teaches you what you need to know, have, do, be in order to experience growth in your business. This program was a collaborative effort of some of the most successful leaders and gives others the opportunity to navigate the road to success.
For those who choose to use this training to grow their business and help their team members to do the same, they experience amazing growth. For many, it is the equivalent or close to the growth of those who participate in Diamond Club. The benefit of this program is that anyone can go through it!

Do I need to listen to the weekly calls?

We recommend you listen to the weekly calls. One of them will be to inform you of any housekeeping items for the week as well as what you will be learning in the upcoming week. Some leaders may also have an additional weekly call to answer FAQ’s that come up during the week or in your business. They are both a great resource for you to plug into.

Success Challenges

What exactly are essential oils?

Essential oils are natural extracts from the seeds, stems, roots, flowers, bark and other parts of plants that are 50-70 times more powerful than herbs.

How do I know if an item is available?

Stock availability is updated regularly. If an item is unavailable, it will be reflected on the product page.

Do you send order confirmations?

Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.

Why is my order delayed?

Orders are generally processed within 24 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:

We were unable to obtain a proper credit approval for your purchase
We were provided a credit card billing address that could not be verified with your credit card issuer.
Please note that it’s important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order’s security.

Payment Methods We Accept:

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